Addrex Service & Support

At Addrex, we're committed to giving you the best support for all the products that we carry and more!  This section of our website contains information for the most common questions and answers you may have.

Addrex supports and services different types of mailing and paper handling equipment from manufacturers such as mailing equipment from Secap, Pitney Bowes, Rena, Duplo, Accufast, Astro, Formax, Sure-Feed Engineering, Streamfeeder, Martin Yale.....the list goes on and on.

Addrex Product Video Library

Check out our YouTube channel for information/demonstration videos for some of the products we carry!

Manuals, Drivers and FAQ's

Address Printers
Manuals, Printer Drivers

Folder Inserters

Mail Tabbers, Labelers, Stamp Affixers and Post-It Note Affixers Support

Paper Folding Machines

Service and Support Options from Addrex

Toll-Free Phone and E-mail Support: Addrex provides unlimited FREE toll-free phone and e-mail support (during normal business hours M-F, 8:30AM - 5:00PM EST) to all of its current customers with accounts in GOOD standing. We will do our best to answer all of your questions for any problem(s) that you have and provide troubleshooting steps and recommendations to get you up and running again.

Online Remote Assistance: If you are having trouble with your address printer, laser printer or mailing software there is an option for assistance directly from us through the Internet (provided you have a high speed connection).  We can offer installation, training and support by connecting directly to your computer.  Below is a brief list of what Addrex can provide online assistance with:

  • Installation and training of mailing software programs from BCC Bulk Mailer, Flex-Systems (Flexmail, Flexstream) and Inc.Jet. We can also provide some assistance with Smartsoft (SmartAddresser) Pitney Bowes (SmartMailer, AddressRight Pro)
  • Provide assistance with other basic mail piece design/layout software (i.e. Mail Merge in Microsoft Word).
  • Install/setup/troubleshoot mailing software, install/setup/troubleshoot printer drivers, update printer firmware, demonstrate software
  • All current customers with an account in GOOD standing receive unlimited FREE support for online remote assistance. Non-customers, please call us for pricing.

    Click below to access Microsoft Quick Assist for us to connect to your Windows 10 PC

    On-Site / Return to Depot Service: For times when problems can't be fixed with troubleshooting methods over the phone, by e-mail, or online remote assistance, you also have the ability to schedule a service call for us to come out to your location or ship your equipment back to us for repair. On-Site Service typically is only available to local customers within the Greater Cleveland area, however some of the equipment we sell have service agreements available across the United States. If On-Site service is not an option for you, then you can ship certain desktop/tabletop equipment back to us for repair at our location. For pricing on both options please contact us.